Terms and conditions
These terms apply to orders made at www.bigoliver.fi (VAT FI09751310). Prices include VAT 24% (For Åland, the VAT is removed at the checkout after the customer gives their address).
1. Ordering
If you're not sure how to find the best size for yourself, please contact us at asiakaspalvelu@bigoliver.fi. We'll be happy to help! You can order up to 2 sizes for one item.
Information required: |
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| E-mail address | Customer's email address is needed for order confirmation, sending out the tracking information and invoicing if invoice was selected as payment method. If we need to contact the customer regarding the order, we'll use email only. Make sure you gave us correct email! If you didn't receive order confirmation, check out the spam folder first. If confirmation is still missing, please contact us asiakaspalvelu@bigoliver.fi. |
| Name, address and mobile number | Make sure you gave us accurate, up to date, information. Customer is responsible for information they give us and correct information is required for the delivery of the package. Arrival notice will be sent via text message, email or mobile app. |
2. Payment
| Payment method: | Area |
|---|---|
| Paytrail: Online banks, credit cards and mobile payments, invoices OP, Walley and Jousto. | Europe |
| Klarna: Invoice. | Europe, excluding the Baltics |
| Paypal: Credit cards and paypal account. | Global |
| Gift gards: Valid 6 months from the purchase of the card, not converted into money. | Global |
| Voucher: We accept communal vouchers, vouchers granted by the parishes, Kela and public guardian ships. Billing cost 2,90€. | Finland, including Åland |
Invoices, payment installments and credit payments may be subject to other conditions, which have been detailed by the credit provider at the checkout before confirming the payment.
Read more about the payments >>
3. Delivery
We send the order usually within 0-2 business days of the order. When order is sent, you'll receive the tracking information via email.
You can find the shipping costs by clicking here >>>
Pick up point / Parcel locker |
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| Choosing the pick up point: At the checkout, we automatically suggest the pick-up points closest to the recipient's address. If you are paying by invoice, the chosen pick up point must be within 10 km from the recipient's address. If you need to have the pick up point further away, fill in a separate delivery address at the checkout. Unless separate delivery address is stated, the delivery will be redirected to the closest pickup point according to the given address. Change of the pick up point: If the chosen parcel locker is full, the delivery agent will move the parcel to another pickup point. If parcel is ordered to a pick up point close to us, we hold a right for direct delivery to the pick up point. We won't change the pick up point upon request after the delivery or if the payment method is invoice. Picking up the parcel: When the parcel is ready for pick up, the delivery agent will send the consignee either SMS, email or both. Customer must pick up the delivery withing delivery agent's storage period. If parcel isn't picked up in time, the parcel will return to us. The delivery cost to both ways will be deducted from the refund. Usually this cost is 20€. Be prepared to show ID when picking up the parcel. |
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Home delivery |
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| Scheduled delivery time: Post home delivery / Matkahuolto Homeparcel (home delivery) to your door. Delivery will be scheduled with the customer. Customer is responsible for functioning mobile number. Includes one delivery attempt, after which the parcel will be redirected to pick up point. | |||
Transport to destination (Primarily for companies) |
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| Without prior notice: Posti Express / Matkahuolto Jakopaketti primarily for companies. Delivery to your workplace between 8.00 and 16.00. The exact delivery time cannot be scheduled in advance. Includes one delivery attempt, after which the parcel will be redirected to pick up point. | |||
The location of all shipments can be checked at any time with the shipment tracking number provided by the carrier. We will automatically notify you of the shipment tracking number by email when the order has been shipped.
The package is a plain cardboard box or a plain mailing bag. The name of the sender is JJ-Market Oy.
Several orders: If customer makes multiple orders to the same delivery address we hold the right to send these orders in one parcel without delivery cost refund.
Missing item: We only send one delivery per order. If we're unable to send the ordered item, we'll pay full refund for the item with the same payment method used in the order.
4. Returns
Customer has a 14-day withdrawal time from the moment they received the order. Remember to ask for a receipt when sending the return. If the return package goes missing, receipt is required for refund. We only accept returns made via our return contracts and/or return labels. If the address label is missing, contact us asiakaspalvelu@bigoliver.fi
Cover the original address label with the new one.
Returns in mainland Finland |
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| If you wish to have a different item in exchange, you need to make a new order. New order will effect returns cost as follows. | ||
| Order value after the return or the value of a new order placed before return | Return cost* | Area |
| over 49 € | 0 € | Finland |
| under 49 € | 4,99 € | Finland |
| *If order value after the return is lower than 49€, delivery cost will be added to the order. Home delivery costs will not be reimbursed. Return cost will be deducted from the refund. New order must be under same name as the original order. | ||
International returns |
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|---|---|---|
| If you wish to have a different item in exchange, you need to make a new order. Return cost will be deducted from the refund. | ||
| Area | Return cost | |
| Baltics | 9,95 | |
| Åland | 9,95 | |
| Sweden | 8,99 | |
| Spain | 24,99 | |
Return form: Return form must be attached to the return parcel. Without a return form or letter which includes customer information, the return cannot be processed.
Multiple returns: If you are returning items for multiple orders at the same time, they must be sent in one parcel. Otherwise we'll deduct the extra return cost from the refund.
Denied refund: All items must be returned in perfect condition. If item has animal hair on it, we won't pay full refund. Depreciation for items returned untidy (animal hair, smell, dirt, dandruff, sweat, deo and so on) will be 25%-100% of the items value.
Underwear and socks will be fully refunded only if the seal / the package is unbroken.
If item labels are cut off or taken out, we consider the item used. Depreciation will be 50-100% and with socks and underwear 100% due to their hygienic nature.
Quantity discounted / package items: Packaged items must be returned as a whole package. A package missing an item will not be refunded. Quantity discounted will be refunded according to the quantity held.
Special campaings: Campaign prices are valid only during campaign. If you return an campaign item and order a new one after the campaign, the price will be what the current price is.
Return packing: Item(s) must be securely packaged. Item's own inner clear packaging isn't enough, please use either the packaging the order arrived in or something similar.
Ir the packaging isn't sufficient and item(s) are damaged, refund can be denied in full. If customer desides to use other packaging than the original, the materials will not be refunded.
Do not tape or rivet the clear inner package shut, this will slow the return process significantly.
Refunds: Returns are usually processed as soon as they arrive at our warehouse.
If you chose to pay with invoice, you'll receive updated invoice or you can deduct the return from the total yourself. With other payment methods, we'll use the order payment method for the refund.
If customer chooses to use other delivery methods than those mentioned before in our terms, we will deduct any cost incurred by us from the refund.
Please take note there might be delivery cost/return cost deduct from the refund.
Uncollected parcel: If consignee fails to collect their parcel, true delivery cost for both ways will be deducted from the refund, usually this is 20 euros.
5. Complaints and damaged parcel
Damaged parcel: If the package is damaged, make a complaint at pick up right away and send us information of the damage as well to asiakaspalvelu@bigoliver.fi.
Product defect: If there is anything wrong with the item you received, contact us at asiakaspalvelu@bigoliver.fi. Complaint must be done as soon as the defect is detected. Pictures will make complaint process must faster, please include pictures to the email.
Before sending the item back, always contact us first!
Please note: The right to claim a complaint doesn't cover damage caused by inappropriate or excessive use of the product, damage caused by sweat or other secretions, normal color emission caused by new fabric, damage caused by improper product use or improper washing, damage caused by external factors such as rubbing, sharp objects or chemicals, discomfort due to the model or material of the product (e.g. rubbing, sweating, mismatch, fit) or pockets that can be opened.
If we can't reach an agreement on the matter, the customer can also contact consumer advisory services. After this, the matter can be processed in the Consumer Disputes Board. The matter can also be left for ODR to resolve.
6. Other
Discount prices are only valid for products ordered at the same time. Other special campaign prices are only valid for the specified time, which is indicated on the campaign page.
Differences in tone may occur when the batch changes.
We reserve the right to deny the customer a free return, to partially or completely cancel the customer's order, and to close the customer account without separate notification. Denial is usually a result of a significant return amount or repeated disregard of the terms and conditions.
We reserve the right to change our terms and conditions.
We handle customer data confidentially and do not hand it over to third parties, unless the situation is related to the delivery of an order or official activities, such as a criminal investigation.
7. Force majeure
BigOliver.fi is not responsible for issues where the delivery of the order is prevented, made difficult or delayed due to circumstances beyond our control.