Terms and conditions


Terms and conditions

Place an order

All orders should be made via www.bigoliver.fi. All our prices include vat 24%.

To accept your order, we need at least your name, address, and phone number. Please let us know your email address as well, this is how we communicate. When we send you your order, you'll get the tracking code via email. As you give us this information, we promise you not to give it to third parties unless it is necessary for your order somehow.

Track your order

Parcel tracking at https://www.posti.fi/yritysasi...

Parcel has to be collected in due time. If the customer fails to collect the parcel in time, the actual cost (minimum of 20 euros) of deliveries back and forth will be charged from the refund.

Returns

You can return any item within 14 days of receiving the original order. If you would like a different size or color, please return your original item in original condition and place a new order through www.bigoliver.fi

All items must be returned in original condition, including possible tags and accessories. If the item has any fault (ie. hair, dirt, smell), we won't pay full or any refund due to value loss. Please ensure returns are carefully packaged. 

The customer is responsible for the cost of returning any items. Make sure you use a postal service which obtains proof of posting. If you wish to use our contract, please send an email to asiakaspalvelu@bigoliver.fi. Delivery cost will be reduced from the refund if you are using our contract.

Returns address:

JJ-Market Oy, Lehmuksentie 192, 15320 Lahti.

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Terms and conditions